Terms & Conditions

Illuminight Terms and Conditions

Please note that purchase of a ticket for “Illuminight” signifies your agreement to the following:

  1. All visitors are reminded that this is an outdoor event and the weather may be inclement.  There are no covered areas during the walk and it is your own responsibility to wear appropriate warm and waterproof outdoor clothing and footwear.
  2. Visitors should begin the trail at the start time stated on their ticket.  Latecomers will not be admitted until a suitable session time slot can be found.
  3. Visitors must observe safety signage and follow the instructions of event marshals at all times. In the event of an emergency you may need to evacuate part or all of the country park. Please follow directions to the safest exit, leaving as quickly and safely as possible.
  4. Tickets will be checked at the entrance to the event arena and you must retain your ticket at all times during the Event.
  5. East Ayrshire Leisure/Unique Events reserve the right to make alterations to the event or advertised arrangements made necessary by unavoidable cause.
  6. East Ayrshire Leisure/Unique Events reserves the right to refuse admission in reasonable circumstances.
  7. Ticket holders are advised to check their tickets upon receipt as tickets are non-returnable and non-transferable.
  8. Lost, stolen or damaged tickets will not be replaced. Keep your ticket and stub safe and in good condition. No refunds can be given after purchase unless the event is cancelled or rescheduled.
  9. All patrons (including children aged two and under, and carers of those with specific needs with free entry) must have their own valid ticket which must be produced to gain entry to the event. Any attempts to duplicate this ticket will result in it being rejected and the ticket holder refused entry to the event.
  10. Carers must be capable of supporting their companion with specific needs in the event of an emergency or evacuation of the area.  Carers should be over 16 years old.
  11. No animals (with the exception of assistance dogs) will be admitted.
  12. For safety reasons, strictly no naked flames (i.e. candles, night lights, flares, fireworks and lanterns) are allowed.
  13. Children under 16 must be accompanied by a parent or guardian (16+).
  14. No food, alcoholic drinks, glass or cans may be brought into the event. Food & Drink Concession units will be open during the event and sealed non-alcoholic drinks under 500ml are permitted.
  15. Illuminight with Lidl will be operating to “Challenge 25” legislation and proof of age may be required to purchase alcohol
  16. Plastic bottles containing liquids over 500ml are not permitted to be brought into the Country Park during the event.
  17. Organisers reserve the right to refuse admission to anyone under the influence of alcohol or drugs.
  18. Inevitably bad weather can affect any open-air event. No refunds will be offered if the weather is inclement, but the event is safe to go ahead.
  19. If for safety reasons all sessions on any night are required to be cancelled due to extreme weather, a decision to cancel will be taken during the day. If a decision is made to cancel the full night’s event, we will endeavour to contact all patrons by email and the information will be advertised on the official website and social media platforms.
  20. For safety reasons, a decision may be made at any time during the evening to abandon, postpone or delay any or all of the advertised sessions. This information will be advertised on the official website and social media platforms. In the event of inclement weather visitors should check that the event is going ahead by visiting www.illuminight.co.uk or phoning 0844 573 8455*
  21.  If the event is cancelled by the Park or Event Organiser for safety reasons (including extreme weather), tickets will be exchanged where possible or refunded within seven working days. Visitors will be contacted by email
  22. Bag searches may be necessary for security reasons
  23. East Ayrshire Leisure /Unique Events will not be held responsible if any of your personal property is lost or damaged at the event.
  24. On attending the event ticket holders consent to photography and filming by East Ayrshire Leisure/Unique Events and their partners that may be used for promotional purposes.
  25. We reserve the right to offer ticket discounts and promotions.
  26. Tickets cannot be resold for commercial gain.
  27. If you would like to provide any feedback regarding your visit to Illuminight (good or bad) or wish to make a complaint. Pleas email us direct at illuminight@unique-events.co.uk and we will endeavour to respond to your email within 48hrs.
  28. Tickets are issued subject to licence. No pass-outs are permitted (i.e. leaving the event and trying to gain re-entry).
  29. These terms and conditions are governed by the laws of Scotland.
  30. Further conditions of entry may be displayed on entrance to the Country Park.
  31. Tickets are issued subject to licence. No pass-outs are permitted (i.e. leaving the event and trying
  32. This event is organised and produced by East Ayrshire Leisure and Unique Events Limited
*Please note that calls cost between 2p to 7p per minute plus your phone company’s access charge. Mobile networks charges may be more expensive.